Frequently Asked Questions
All your questions answered about 0kz
From opening an account to depositing via bKash, claiming a bonus or cricket betting — find out everything you need to know on one page.
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0kz is a reliable online gaming platform for players in Bangladesh. Here we have organized our most frequently asked questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find the answer to your question here, speak directly with our 24/7 Bengali live chat support team.
Account and Registration
Questions about creating, verifying and managing your account.
To register at 0kz, you need an active mobile number, an email address and a strong password. The registration process is fully mobile-friendly and takes just a few minutes. Enter accurate details — identity verification may be required for withdrawals later.
No. Each user may only have one account. Creating multiple accounts violates 0kz policy and may result in account suspension. If you have trouble accessing your existing account, contact our team via live chat.
To verify your account at 0kz, you generally need to upload a scanned copy of a valid national ID card or passport. Once verification is complete, withdrawal functionality is fully enabled. Verification is usually completed quickly — if you have any issues, let us know via live chat.
Click the "Forgot password?" option on the login page and enter your registered email or mobile number. A verification code will be sent to you. Use the code to set a new password. If you still have trouble, our 24/7 support team is available directly via live chat.
The 0kz website is fully mobile-optimized, so it works easily in the browser of any Android or iOS device. The platform runs seamlessly on any screen size. Use the latest version of your browser for the best experience.
Deposits and Withdrawals
All payment questions related to bKash, Nagad, Rocket and Upay.
Funds deposited via bKash are usually added to your 0kz account instantly. The balance update appears as soon as the payment is successfully completed. In rare cases it may take a few minutes — if your balance still has not appeared after that, contact us via live chat with your transaction ID.
The minimum deposit at 0kz is ৳500, and this is the same across all payment methods (bKash, Nagad, Rocket and Upay). You can get started easily even with a small budget. The maximum deposit limit is determined by your account level.
Withdrawals from 0kz to Nagad are usually completed within 1 hour. This is among the fastest of any online gaming platform in Bangladesh. KYC verification must be completed before making a withdrawal request.
The minimum withdrawal amount at 0kz is ৳800, and this applies to all methods including bKash, Nagad, Rocket and Upay. Before withdrawing, make sure your account has sufficient balance and that any applicable bonus wagering requirements have been met.
0kz does not charge any additional processing fees. However, your mobile banking provider (such as bKash or Nagad) may apply a small charge according to their own policy. Check your payment app's terms and conditions before making a transaction.
Yes. Both Rocket and Upay are supported for deposits and withdrawals at 0kz. The minimum deposit is ৳500 and the minimum withdrawal is ৳800 across all methods. Deposited funds are usually added to your account instantly.
Games and Gameplay
Questions about cricket betting, slots, live casino and mobile gaming.
To bet on BPL matches at 0kz, go to the cricket section and select the match you want. You can place bets both before the match starts and while it is in progress. Various markets are available including match winner, toss and total runs. Odds for each market are updated in real time.
Yes, 0kz offers live betting on international cricket tournaments including the T20 World Cup. Odds change as the game progresses and new markets become available. Bangladesh Tigers matches are specially featured.
RTP, or Return to Player, is a theoretical percentage that indicates how much of the total amount wagered a game returns over the long term. For example, 96% RTP means an average of ৳96 is returned for every ৳100 wagered. This is a long-term average — results in any individual session may vary. 0kz only offers fair games from reputable providers.
Yes. 0kz slot games — including titles from top providers such as PG Soft, Pragmatic Play and JILI — are fully optimized for mobile. Touch controls are smooth, loading is fast, and gameplay is just as comfortable as on desktop. A good internet connection will give you the best experience.
0kz's live casino section features tables from world-class providers such as Evolution Gaming and Ezugi. Some tables have a Bengali or South Asian hosting style. Enter the game lobby to browse the different tables and choose the environment you prefer.
Bonuses and Promotions
Questions about the welcome bonus, cashback, VIP and offers.
Open a new account at 0kz and make your first deposit of ৳500 or more to receive a 200% welcome bonus — up to ৳20,000. This means a deposit of ৳1,000 earns an additional ৳2,000 in bonus funds. The bonus is added to your account automatically.
The wagering requirement for the 0kz welcome bonus is 15 times. This means you need to wager 15 times the bonus amount before you can withdraw the bonus funds. For example, if you receive a ৳5,000 bonus, you need to place a total of ৳75,000 in bets. Full terms and conditions are available on the terms page.
The 0kz VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. You can move up gradually through regular play and wagering. Reaching Diamond level can earn you weekly cashback of up to 0.8% and priority support.
0kz VIP members receive weekly cashback according to their level. The benefit increases progressively from Bronze (up to 0.2%) through to Diamond (up to 0.8%). Cashback is added to your account automatically at the end of each week.
Yes. 0kz provides special promotional offers during Eid, Pohela Boishakh, the IPL season and major tournaments. These offers are available for a limited time, so check the promotions section regularly or ask via live chat.
Safety and Responsible Gaming
Questions about age limits, self-exclusion, data protection and support.
Yes. 0kz is for people aged 21 and over only. You must confirm your age during registration and may be required to prove it again during verification. The platform is strictly prohibited for minors.
0kz uses SSL encryption to keep all your personal and financial information secure. Data is not shared with any third party. To read our full privacy policy, visit the Privacy Policy page.
0kz takes responsible gaming very seriously. If you feel you are losing control, visit our responsible gaming page to find options for setting limits or self-exclusion. Our support team is available around the clock via live chat.
To self-exclude, contact our support team via live chat or email. You can restrict access to your account for a set period or permanently. This step is handled in complete confidence. Visit the responsible gaming page for more information.
Yes. 0kz only offers titles from reputable game providers — such as PG Soft, Pragmatic Play, JILI and Spribe. Games from these providers use RNG (Random Number Generator) technology, which is tested by independent third parties. As a result, the outcome of every game is completely random and fair.
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