0kz Privacy Policy — Your Information Is Our Responsibility
This policy clearly outlines how your personal information is collected, used, and kept secure on the 0kz platform.
This privacy policy applies to all users of the 0kz platform. By using the site, you are considered to have agreed to the terms of this policy.
1 Introduction and Overview
0kz is a trusted online gaming platform operated specifically for players in Bangladesh. We place the highest priority on the privacy of our users and believe that the protection of every individual's information is their fundamental right.
This privacy policy describes how 0kz collects personal information, the purposes for which it is used, how long it is retained, and how it is kept secure. It also clarifies your legal rights.
By creating an account, playing games, or making contact through our platform, you are giving your consent to this privacy policy. If you disagree with any part of this policy, please refrain from using the site.
2 What Information We Collect
0kz collects various types of information that help us operate our services smoothly and provide users with a safe experience.
2.1 Registration Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only for those aged 21 or above)
- Mobile number (for verification via bKash, Nagad, Rocket, or Upay)
- Email address (if applicable)
- Preferred username and password
2.2 Payment Information
Payment method details are collected for deposits and withdrawals. 0kz processes transactions via bKash, Nagad, Rocket, and Upay. No sensitive payment information is stored directly on our servers — these are handled in encrypted form by the respective payment gateways.
2.3 Usage Information
Information automatically collected during site use includes:
- IP address and device information
- Browser type and version
- Login time and session information
- Cookies and tracking tokens (see details below)
- Gaming history and betting records
2.4 Identity Verification Information
For the purpose of secure transactions and fraud prevention, additional documents for identity verification may be requested in certain cases. These documents are stored under strict security protocols.
3 Purpose of Using Information
0kz uses collected information only for legitimate and specific purposes. We use your information for the following reasons:
- Account Management: To ensure registration, login, and account security.
- Transaction Processing: To complete deposits and withdrawals and to ensure withdrawals are processed within 1 hour.
- Customer Support: To provide 24/7 live chat and email support in Bengali.
- Security Monitoring: To detect and prevent fraudulent activity.
- Age Verification: To ensure the platform is used only by those aged 21 or above.
- Responsible Gaming: To identify patterns of excessive play and provide assistance.
- Service Improvement: To analyse user experience and improve the quality of the site.
- Promotional Communications: To inform consenting users about bonuses and offers.
0kz never sells your personal information to third parties and does not share it with advertisers.
4 Information Sharing and Third Parties
0kz does not sell, rent, or exchange your personal information with any third party. However, some information may be shared in the following limited circumstances:
4.1 Payment Processors
Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies.
4.2 Technology Partners
Non-sensitive system data may be shared with trusted technology partners for the operation of game software providers and infrastructure services.
4.3 Legal Obligations
Information may be provided in compliance with lawful requests from legal authorities or court orders. In such cases, we will provide only the minimum information required.
4.4 Business Transfers
In the event of a business merger or acquisition, users will be notified in advance and data protection measures will remain in place.
5 Cookies and Tracking Technology
0kz uses cookies and similar tracking technologies to improve the experience of website visitors.
5.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the site — login sessions, language preferences, and security tokens.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand site usage patterns, which helps with service improvement.
5.2 Cookie Control
You can manage cookies at any time by changing your browser settings. Please note that disabling essential cookies may mean some site features are no longer available to you.
6 Data Security Measures
0kz follows industry-standard security technologies and practices to keep your information secure. Our security framework covers the following layers:
- SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Server Security: Our servers are protected by firewalls and anti-intrusion systems.
- Access Control: Staff are only granted access to information required for their specific responsibilities.
- Regular Security Audits: Regular security testing is conducted to identify and address vulnerabilities.
- Data Backup: Regular encrypted backups are maintained to prevent data loss.
- Two-Factor Authentication: An additional layer of security for account protection.
However, no data transmission over the internet is 100% secure. We make every effort, but it is not possible to guarantee complete security.
7 Data Retention Period
0kz retains personal information only for as long as it is necessary or legally required. The retention policy for different types of information is as follows:
- Account Information: For the duration the account is active and for the required legal period after it is closed.
- Transaction Records: Retained for the long term for financial auditing and legal compliance.
- Gaming History: Complete history is retained for the duration the account is active.
- Support Conversations: Retained for a limited period for quality control purposes.
- Closed Accounts: Information required to meet legal obligations is retained for a specified period after the account is closed.
8 Your Rights
As a user of 0kz, you have the following rights regarding your personal information:
8.1 Right to Access
You may request to know what information we collect and store about you. If you contact the support team, we will respond within a reasonable time.
8.2 Right to Rectification
If anything in your information is incorrect or incomplete, you may request that it be corrected. Many details can be changed directly from your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, it may be necessary for us to retain some information to meet legal obligations.
8.4 Right to Object to Processing
You may object to promotional communications or certain types of data processing. Send such requests to [email protected].
8.5 Right to Data Portability
You may request a copy of the personal information associated with your account in a structured format.
9 Protection of Minors
The 0kz platform is for those aged 21 or above only. We do not knowingly collect information from any minor. If we suspect that someone under the age of 18 or 21 has created an account, that account will be suspended immediately and the associated information will be deleted.
If a parent or legal guardian believes that a minor under their care is using our platform, please contact us at [email protected].
10 Responsible Gaming and Data Use
0kz analyses collected information to ensure responsible gaming. If unusual patterns are detected in a user's behaviour, our support team may make contact. This data analysis is done solely for the protection of the user and never for punitive purposes.
To learn more about responsible gaming, read our Responsible Gaming page.
11 Policy Changes
0kz reserves the right to amend or update this privacy policy as needed. Users will be notified of significant changes in the following ways:
- A clear notice will be displayed on the main page of the site.
- Details of the changes may be sent to the registered email address.
- The "Last Updated" date at the top of this page will be changed.
Continuing to use the site after an updated policy is published means you agree to the new policy.
12 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bengali-language support is available from any page on the site.
- Support Hours: Around the clock (BST, UTC+6)
We handle all privacy-related requests as promptly and sincerely as possible. Protecting your information is our greatest responsibility and 0kz is committed to always operating as a safe and transparent platform.